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AI Basics · Starter guide

AI Basics

The DIY guide

Six short lessons you do at your own desk, with a made-up company to practice on. Start here if AI still feels new.

LearnStart here

Before you start

This workbook is for one person, at their own desk, with an AI tool open. No class, no presenter. Read a short lesson, then try it right away.

You will practice on Ridgeline Landscape & Hardscape, a made-up company. Every name and number in its files is fictional, so it's safe to upload to any AI tool.

The practice files

Every lesson has boxes to write in. Your answers save in this browser only. Nothing is sent anywhere.

LearnLesson 1

Ask well

Clear asks get clear answers.

AI does what you say, not what you mean. A vague ask gets a vague answer.

A good ask says what you want, who it's for, how long it should be, and what to leave out.

Try it

Open customer-feedback-export.csv in your AI tool. First try the vague ask. Then try the clear one. Compare.

The vague ask
Summarize this feedback.
The clear ask
Read this customer feedback for Ridgeline Landscape. Give me the 3 things customers love and the 3 complaints that need a call this week. One line each. Plain words.

The other lessons are free with your email.

Already unlocked? Use the link in your welcome email.

LearnLesson 2

Use CRIT

Four parts of a good ask: Context, Role, Interview, Task.

The four parts

Context: the background. Who you are, what's going on, what files it has.

Role: who it should act as, like an office manager or a sharp reviewer.

Interview: tell it to ask you questions first.

Task: exactly what you want back, and in what shape.

Try it

Mrs. Hollis left a 1-star review (FB-7006). Use CRIT to write a reply and a callback plan.

The clear ask
Context I run Ridgeline Landscape & Hardscape. A customer, Mrs. Hollis, left a 1-star review after our crew broke a sprinkler head and nobody called her back. The team notes are attached.
Role Act as a calm, experienced customer service manager.
Interview Ask me 3 questions first, one at a time.
Task Then write a short public reply and a 3-step callback plan.
LearnLesson 3

Let it interview you

You're the expert. Let it pull what it needs out of your head.

Most bad answers come from missing details. Instead of guessing what to include, tell the AI to ask you.

Add one line to any prompt: Ask me 3 to 5 questions first, one at a time.

Try it

Dana says Crew B needs a third person by mid-October. Let the AI interview you before it writes the job post.

The clear ask
I need to hire a third person for a landscaping crew that does mulch, beds and fall cleanups. Before you write anything, ask me 3 to 5 questions, one at a time. Then write a short job post.
LearnLesson 4

Brief it like a new hire

Give it what you'd give a new office manager on day one.

A new hire needs the files, the instructions and an example of good work. So does AI.

Upload all 5 Ridgeline files. The finished review (last-week-business-review.pdf) is the example it should match.

Try it

Upload all 5 practice files and run the review prompt.

The clear ask
Use these 5 files to write last week's business review. Follow review-instructions. Match the format of last-week-business-review.
Show where every number came from.
Mark anything you're not sure of.
Don't change the files.
LearnLesson 5

Check its work

Trust it, then check it.

AI can sound sure and still be wrong. Ask it to show sources, and check a few numbers yourself.

Good checks: does the total add up? Do two files disagree? Is anything counted twice?

Try it

Ask the AI to double-check its own review. Then do the challenge on the next page yourself.

The clear ask
Check your review against the files. List every number, where it came from, and anything that doesn't add up between files. Be honest about what you're not sure of.
LearnLesson 6

Hand it off and schedule it

It runs. You review.

Once a task works, save it and put it on a schedule. Most tools now have scheduled tasks.

Keep a person in the loop: the AI drafts, you check before anything goes to a customer.

Try it

Turn the weekly review into a scheduled task in your tool. Set the time zone. Pause or delete it when you're done practicing.

The clear ask
Every Monday at 8:00 AM Eastern, write last week's business review from my files using my review instructions, and send me the draft. I'll review it before anything goes out.
PracticeChallenge

Find the 3 planted problems

We hid three problems in the Ridgeline files on purpose. A good weekly review should catch all three. Try to find them with your AI tool before you look at the answer key below.

Reveal the answer key
  1. Duplicate invoice. INV-4105 (Kowalski, Mulch & bed refresh, $750) is in the Jobs sheet twice. Counted once, revenue is $22,700. With the duplicate, the raw total is $23,450.
  2. Summary total doesn't add up. The Summary tab says $23,900, but its own rows add to $22,700. It's $1,200 too high. The office typed it by hand.
  3. Angry review. FB-7006 is a 1-star from Mrs. Hollis: broken sprinkler head, debris, no callback. The team notes confirm it, and two voicemails weren't returned.

Bonus finds: a 2-star about skipped edges (FB-7015) and a 3-star about an invoice higher than the estimate (FB-7009).

PracticeYour turn

Now swap in your own business

You've done it on Ridgeline. Now do it on yours. Start small and keep private data out until you trust the setup.

Pick one weekly report you already make. Gather the files. Write the instructions. Find or write one good example.

PracticeKeep going

Your 7-day plan

Fifteen minutes a day is enough. The goal is one real task handed off by the end of the week.

LearnKeep going

What's next

Learn the basics. Explore the possibilities.

You just did the first step on our path: Understand. Here's the whole path.

Understand
Learn AI fundamentals, remove intimidation, and build confidence. You just did this.
Apply
Use practical workflows, assessments, and Second Brains to save time and uncover value.
Explore
Follow AI in the Wild, our real-world lab in Jefferson, Ohio. We test AI on real projects and publish what worked and what failed on YouTube and Instagram.

Your next step

Time is your most valuable currency.

Built on ideas from Sabrina Ramonov's 5 Stages of AI Mastery and her free Practical AI practice files.

CRIT prompting (Context, Role, Interview, Task) from Geoff Woods.

Practical guidance reviewed November 2026. Start simple and test on your own tasks. No guaranteed results.

The practice company and its files are fictional. Keep real customer data out until you trust your setup.

The kit download holds the printable workbook, this guide for offline use and the 5 practice files.

Want help with this for you or your team? Book a free 20-minute call.